Delete your data
1. In the app (the fastest way)
Open Profile, choose Delete account, and confirm with Delete account in the sheet. You need an internet connection: without one nothing is deleted and the app tells you so. When it is done, the app starts again as a new player.
What is deleted
Right away, on our server, everything that belongs to your account (your random player ID):
- your username, avatar and featured title;
- your Daily history (dates and scores);
- the Play a friend rooms you hosted;
- the blocks you made or received (a block is deleted when either account is deleted) and the reports that name you;
- your answer disputes and, in test builds, your rejected-answer logs;
- your comparison data (“better than X% of players”, and the test-build lines).
On your phone: your profile, Daily history, the saved Daily game, your Practice matches and the account file.
What is kept
- Finished Play a friend matches stay without a link to you: the squares and answers remain, your opponent sees your side as “Former player”.
- Reports you made about other players stay, without your account ID.
- In rooms hosted by other players, your name and avatar become “Former player”. Those rooms are deleted 30 days after they ended (1 day if nobody joined).
- In test builds, the move log is keyed by a random install ID that we do not link to your account, so Delete account does not remove it: it stays on our server for 90 days, then only as daily totals without the install ID.
- On your phone, Practice's list of grids you have already seen stays until you uninstall the app.
2. If you cannot open the app
Email us at hello@tictacknow.com with the subject “Delete my data” and tell us:
- your username,
- your avatar (the picture you chose, for example the owl or the robot),
- roughly when you started playing (month and year are enough).
If the app still opens, the Player ID in Profile › About (8 characters, for example 8F14-E45F) identifies your account best; please send it too. The “Contact us” email in the app already contains it.
We answer within 30 days. We may ask you for more details to find your account.
3. Why email deletion is best effort
Accounts have no name, email address or phone number, only a random player ID, so we cannot check by email that an account really is yours. Deleting by email is therefore done on a best-effort basis, and we only delete an account when the details you give clearly match exactly one account.
Uninstalling the app does not delete the account. An account with no activity for 180 days is deleted automatically.
More about the data we hold and your rights: Privacy policy.